We do not accept returns on any of our products unless the item arrives damaged or defective.
We can only offer refunds if your order has not yet shipped. Once an order has been shipped, we are unable to offer a refund.
If your order arrives damaged, please get in touch with us within 7 days of delivery with photos of the damaged item and packaging, and we will assist you accordingly.
Substitutions made in accordance with our Shipping Policy are not eligible for return.
Preorder Cancellations
- Before Shipping: You may request a full refund or order cancellation for preorder items anytime before your shipping label is created and dispatched. Once shipped, standard return policies apply.
- Delay Notifications: If production schedules exceed our estimated 4-week window due to supply or commercial kitchen constraints, we will notify you via email with an updated timeline and the option to cancel for a full refund.